Refund Policy
Last updated: April 10, 2026
7-day satisfaction guarantee
If you subscribed to a paid plan and are not satisfied within the first 7 days, email us at [email protected] and we will issue a full refund — no questions asked.
This applies to first-time purchases of any paid plan (Pro or Pro+), monthly or annual. It does not apply to renewal charges or to accounts where Pro features have been used extensively during the 7-day window.
01How to request a refund
- 1.Email [email protected] within 7 days of your purchase date.
- 2.Include the email address on your account and the approximate payment date.
- 3.We will process your refund within 5–7 business days back to your original payment method.
02Renewals
Subscriptions renew automatically at the end of each billing period. Renewal charges are not refundable once processed.
To avoid being charged for the next period, cancel your subscription before your renewal date. You will retain access to paid features until the end of your current billing term.
We send a renewal reminder email 3 days before your annual subscription renews. If you did not receive it and were charged unexpectedly, contact us — we will review it.
03Cancellation
You can cancel at any time from your account settings under Settings → Plan. There is no cancellation fee.
After cancelling, your account reverts to the free plan at the end of your paid period. Your portfolio data and history are retained.
04Billing errors
If you were charged the wrong amount, charged twice, or see an unexpected transaction, email [email protected] within 14 days. We will investigate and correct any verified billing errors promptly.
05EU & UK consumer rights
If you are based in the European Union or United Kingdom, you have the right to withdraw from a digital subscription within 14 days of purchase under applicable consumer protection law. To exercise this right, contact us at [email protected] before the 14-day period expires. By actively using Pro features after purchase, you acknowledge that the service has commenced and you waive this right, in accordance with applicable regulations.
06Chargebacks
Please contact us before filing a chargeback. Most issues can be resolved quickly without involving your bank. If a chargeback is filed without contacting us first, your account may be suspended while the dispute is investigated. Verified fraudulent charges are always resolved in your favour.
Have a question about a charge?
We respond to all billing emails within one business day.
[email protected]
